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Call Center Supervisor Position

1 week ago

Manila, National Capital Region, Philippines MT Global Solutions, Inc. Full time

We are looking for an experienced BPO Manager to join our team at MT Global Solutions, Inc. who can leverage their expertise to drive business results and deliver outstanding customer experiences.

About the Company

MT Global Solutions, Inc. is a leading provider of business process outsourcing services, committed to delivering exceptional quality and value to our clients.

Job Description

In this key leadership role, you will be responsible for overseeing the day-to-day operations of our call center, including managing teams, analyzing performance metrics, and developing strategies to drive business growth.

Responsibilities and Requirements
  • Minimum 3 years of experience in a call center role, with at least 1-2 years in a managerial capacity.
  • Excellent leadership, communication, and problem-solving skills.
  • Bachelor's degree in a relevant field, such as Business Administration or Healthcare Management.
  • Strong understanding of CRM systems, call center software, and advanced Excel skills.
Benefits and Opportunities

As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.