Assistant Call Center Manager for Logistics/Freight Services

6 months ago


Makati, Philippines Gratitude Philippines Full time

Job DescriptionThe duties and responsibilities of this position consist of, but are not limited to, the following:With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.Monitors task boards and assigned email accounts to respond to customer and carrier requests.Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.+Complete other duties as assignedRequirementMinimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and othernon-negotiableBPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)+Experience in handling Trucking, Freight Services and/or Logistics account



  • Makati, Philippines Gratitude Philippines Full time

    Job Description The duties and responsibilities of this position consist of, but are not limited to, the following: With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads,...


  • Makati City, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines is seeking a skilled Logistics Supervisor to join our team in Freight Services. As an Assistant Call Center Manager, you will be responsible for executing tasks with quality and efficiency, adhering to office and company policies.The key responsibilities of this position include:Create orders, activate shipments, build loads, assign...

  • Logistics Coordinator

    3 weeks ago


    Makati City, National Capital Region, Philippines J-K Network Services Full time

    **Company Overview**J-K Network Services is a leading manufacturer with a rich history of over 90 years in the industry. With 90 branches across various countries, we are committed to domestic and international trading of diverse products.**Job Summary**We are seeking a Logistics Assistant to join our team. As a Logistics Assistant, you will be responsible...

  • Logistics Coordinator

    1 month ago


    Makati City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Logistic AssistantCompany: J-K Network ServicesWe are seeking a highly organized and detail-oriented Logistic Assistant to join our team. The successful candidate will be responsible for arranging and tracking orders and shipments, uploading shipping documents, and verifying Bill of Lading and other pertinent shipping paperwork.Key...


  • Makati City, National Capital Region, Philippines J-K Network Services Full time

    About J-K Network Services: As a leading company in the manufacturing industry, we have established a strong presence globally with 90 branches across different countries. Our commitment to domestic and international trading of various products has enabled us to maintain a significant market share.Work Details: This role involves working on-site as a...

  • Logistics Coordinator

    3 weeks ago


    Makati City, National Capital Region, Philippines J-K Network Services Full time

    Job OverviewAt J-K Network Services, we are seeking a skilled Logistics Assistant to join our dynamic team. This role is responsible for ensuring the smooth delivery of goods and services to our customers. Key ResponsibilitiesCoordinate with suppliers and logistics providers to arrange shipments and track orders.Prepare and upload shipping documents to the...

  • Logistics Assistant

    2 months ago


    Makati City, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company has established and grown for almost 100 years in manufacturing industry. They have 90 branches in different countries and they are committed in domestic and international trading of various products. Position: Logistics Assistant (Open for Fresh Graduate) Company Industry: Manufacturing Company Work Location: Makati...

  • Logistic Assistant

    2 months ago


    Makati, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company has established and grown for almost 100 years in manufacturing industry.They have 90 branches in different countries and they are committed in domestic and international trading of various products.Position: Logistics Assistant (Open for Fresh Graduate)Company Industry: Manufacturing CompanyWork Location: Makati CityWork...

  • Logistic Assistant

    2 months ago


    Makati, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company has established and grown for almost 100 years in manufacturing industry. They have 90 branches in different countries and they are committed in domestic and international trading of various products. Position: Logistics Assistant (Open for Fresh Graduate) Company Industry: Manufacturing Company Work Location: Makati City Work...

  • Logistics Assistant

    2 months ago


    Makati City, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company has established and grown for almost 100 years in manufacturing industry. They have 90 branches in different countries and they are committed in domestic and international trading of various products. Position: Logistics Assistant (Open for Fresh Graduate) Company Industry: Manufacturing Company Work Location: Makati...


  • Makati City, National Capital Region, Philippines John Clements Consulting Inc. Full time

    Job SummaryWe are seeking an experienced Freight Forwarding Business Development Manager to join our team at John Clements Consulting Inc.About the RoleDevelop and execute strategies to expand our freight forwarding businessBuild and maintain relationships with existing clientsIdentify new business opportunities and negotiate contractsKey...

  • Logistics Coordinator

    1 month ago


    Makati City, National Capital Region, Philippines J-K Network Services Full time

    Job Opportunity:This esteemed manufacturing company, with a rich history spanning nearly a century, is seeking a highly skilled Logistics Assistant to join their team. With 90 branches globally, they are committed to excellence in domestic and international trading of various products.Key Responsibilities:• Arrange and track the status of orders and...

  • Logistic Assistant

    2 months ago


    Makati, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company has established and grown for almost 100 years in manufacturing industry. They have 90 branches in different countries and they are committed in domestic and international trading of various products. Position: Logistics Assistant (Open for Fresh Graduate) Company Industry: Manufacturing Company Work Location: Makati City Work...


  • Makati, Philippines Neksjob Corporation Full time

    *Travel Logistic Account*Up to 22k salary*Onsite set-up (Ayala)Job Description/Responsibilities:- Assist customers with travel-related inquiries, reservations, and ticketing.- Utilize Global Distribution Systems (GDS) to book flights, hotels, and other travel arrangements.- Manage and update travel itineraries for clients accurately and...


  • Makati, Philippines Neksjob Full time

    We are hiring in Makati (Logistic Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...


  • Makati, Philippines Neksjob Corporation Full time

    *Travel Logistic Account *Up to 22k salary *Onsite set-up (Ayala) Job Description/Responsibilities: - Assist customers with travel-related inquiries, reservations, and ticketing. - Utilize Global Distribution Systems (GDS) to book flights, hotels, and other travel arrangements. - Manage and update travel itineraries for clients accurately and...


  • Makati, Philippines Neksjob Full time

    We are hiring in Makati(Logistic Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...


  • Makati, Philippines Neksjob Full time

    Job DescriptionWe are hiring in Makati(Logistic Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...


  • Makati, Philippines Neksjob Full time

    Job Description We are hiring in Makati (Logistic Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service...

  • Call center agent

    2 months ago


    Makati, Philippines Neksjob Corporation Full time

    As a Call Center Agent, you'll engage with potential customers by answering inquiries about our products and services. You'll also assist in opening customer accounts and maintaining accurate customer records.