ServiceNow Technical Lead

6 days ago

Pasay, National Capital Region, Philippines beBeeService Full time $100,000 - $130,000

As a seasoned ServiceNow professional, you will be the functional expert responsible for leading the administration, support, and maintenance of core ITSM processes.

Key Responsibilities
  • You will conduct thorough research and analysis to identify business requirements, develop strategic designs to meet those needs, and implement solutions in ServiceNow.
  • Provide advanced assistance to ServiceNow administrators for day-to-day operations and support cases.
  • You will demonstrate expertise in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
Requirements
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB).
Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Able to work independently and as part of a team.

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