Professional Development Consultant
2 days ago
About Verizon
We strive to foster a collaborative work environment at Verizon, where employees feel empowered to innovate and excel. Our goal is to provide cutting-edge technology solutions that transform lives and communities worldwide.
Job Overview
This position requires a highly skilled Learning and Development Consultant to join the Partner Channel Organization, focused on enhancing customer experience training for partner contact center sites. The successful candidate will possess expertise in training and development, excellent communication skills, and the ability to build effective relationships with diverse stakeholders.
Main Responsibilities
- Collaborate with various work groups to identify training needs, develop customized solutions, and evaluate their effectiveness.
- Work closely with the training team, partners' training team, and HQ teams to ensure high-quality curriculum delivery standards.
- Deliver comprehensive training sessions, incorporating advanced customer service skills, products, and data leadership, as well as managerial initial training and cross-functional training sessions.
- Support GL&D design teams in developing curricula and projects, ensuring alignment with business objectives.
- Build effective relationships with partners, balancing Co-Employment guidelines while offering recommendations and insights to leadership.
Essential Skills and Qualifications
- Bachelor's degree or equivalent work experience (4+ years).
- 4+ years of extensive training experience.
- Proven Verizon training experience (4+ years).
- Ability to travel up to 50-75% of the time, including international travel.
PREFERRED QUALIFICATIONS
- Masters degree.
- Leadership experience in training.
- Background in BPO or similar industries.
- Program/project management expertise.
- Experience leading training and certifications.
Benefits of Working at Verizon
This role offers a dynamic work environment that fosters innovation and growth. Enjoy a range of benefits, including professional development opportunities, equal employment opportunity policies, and more.
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