Technical Service Specialist

4 days ago

Cebu City, Central Visayas, Philippines RISE Internet Full time

About Us

RISE Internet is committed to delivering excellent internet services while creating a positive impact on our partners and their industries. We focus on providing a unique customer experience that sets us apart from the competition.

We have grown significantly since our inception, serving business and wholesale customers in key locations across the Philippines. Our clients come from diverse sectors, including real estate, IT, and business process outsourcing, requiring high-quality service and great customer support.

Our Approach

To deliver exceptional customer experiences, we partner with Pathfinders, a technical services company that helps us maintain an average installation time of 1.8 weeks for business clients. Together, we operate GetaFIX, the largest Internet eXchange in the Philippines, enhancing content and connectivity efficiency nationwide. We also offer Open Access Network, a Fiber as a Service solution that simplifies complexity for developers and telecommunication companies, resulting in increased customer satisfaction.

Career Growth and Benefits

  • We foster a performance-driven culture where team members are encouraged to take ownership and exceed expectations. Regular check-ins and quarterly performance reviews help us achieve goals and advance collectively.
  • Work-life balance is essential to us, and we prioritize team activities like monthly gatherings to celebrate our successes. We also sponsor work-related training and conferences to aid growth and skill development.
  • Join us in our mission-oriented business, and be rewarded with dedicated colleagues, a supportive environment, competitive salaries, and comprehensive compensation packages that include HMO benefits for you and your family.

Job Requirements

The Technical Phone Support Specialist will provide top-notch customer service and fundamental technical assistance to end-clients experiencing internet service issues. The ideal candidate should possess effective communication skills and a customer-centric approach to basic troubleshooting and proper escalation to Network Engineers.

Duties and Responsibilities

  1. Act as Level 1 support, responding to inbound customer calls and offering basic technical assistance for troubleshooting service problems (e.g., device status checks, fiber break identification, fundamental troubleshooting steps, network issue awareness, and circuit information).
  2. IDentify reported connectivity problems and capture them accurately for transfer to Network Engineers for in-depth troubleshooting or Field Engineers for fiber restoration.
  3. Document customer interactions, issue resolutions (if applicable), and follow-up steps precisely in the ticketing system.
  4. Perform outbound calls to clients when necessary to provide updates on their reported issues.
  5. Escalate complex issues to Network Engineers.
  6. Maintain professional and courteous communication with customers at all times.
  7. Ensure timely follow-ups on unresolved issues to enhance customer satisfaction.

Requirements

  • A minimum of 6 months to 1 year of experience in technical support, helpdesk, or customer service.
  • A strong drive for career growth and development.
  • Excellent verbal and written communication skills to interact effectively with customers.
  • Problem-solving and critical-thinking abilities to diagnose and troubleshoot issues efficiently.
  • Ability to multitask and adapt in a fast-paced support environment while maintaining accuracy and professionalism.

  • Technical Support Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    At Supporting Enterprises, we are seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing exceptional customer support and resolving complex technical issues.About the Role:This position requires strong expertise in e-commerce platforms and related technologies.You will be the first point of contact for...

  • Technical Coordinator Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines Kinettix Inc. Full time

    At Kinettix Inc., we are seeking a versatile Technical Coordinator Specialist to blend technical expertise with project coordination responsibilities. This role offers a unique opportunity to leverage technical skills while ensuring smooth project delivery.About the Role:This position requires a strong understanding of networking technologies, including...

  • Technical Support Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. The successful candidate will provide exceptional technical support to our clients, resolving complex issues and improving their overall experience.Duties and ResponsibilitiesDeliver excellent customer service through effective...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking a highly skilled Technical Support Specialist to join our team. As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products.Key Responsibilities:Provide technical support and maintenance for...

  • Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Neksjob Corporation is a dynamic company that's always looking for talented individuals to join our team. As a Technical Support Specialist, you'll be responsible for providing technical assistance to our customers.About the JobThis role is ideal for someone with experience in customer-facing roles and a strong understanding of technical concepts. You'll be...

  • Technical Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at QBE Insurance Group. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to internal and external users globally.Key Responsibilities:Perform problem and Level 1 incident management activities,...

  • Technical Support Specialist

    47 minutes ago

    Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Title: Technical Support SpecialistNeksjob is looking for a highly motivated and organized Technical Support Specialist to provide top-notch technical assistance to our customers.Job Overview:In this role, you will be the primary point of contact for customer inquiries, providing expert technical guidance and troubleshooting to resolve complex issues.Key...

  • Technical Support Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Evolution Gaming Limited Full time

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Evolution Gaming Limited. In this role, you will be responsible for ensuring that all tables are operational without interruptions and handling real-time incidents on the gaming floors related to hardware, software, and connection issues.Key Responsibilities:Ensure...

  • Technical Support Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide effective technical support to our clients. The ideal candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work in a fast-paced environment.

  • Technical Network Specialist

    5 hours ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Tahche Outsourcing Services Inc is seeking a talented Technical Network Specialist to join our team. As a network implementation engineer, you will be responsible for advanced networking projects in customer environments.You will analyze and document unfamiliar network environments, deploy and activate network solutions and internet circuits, and...

  • Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Nityo Infotech Full time

    **Job Summary:**We are seeking an experienced IT System Specialist to join our team. As an IT System Specialist, you will be responsible for installing, configuring, and maintaining computer systems and networks, as well as providing technical support to end-users.Key Responsibilities:

  • Technical Solutions Specialist

    4 hours ago

    Cebu City, Central Visayas, Philippines Handlink Inc. Full time

    Job OverviewWe are seeking a skilled Technical Solutions Specialist to join our team at Handlink Inc. In this role, you will be responsible for supporting the sales team in maximizing total impact on team productivity and profit.You will manage the implementation of projects and customers closed by the sales team, prioritizing effort based on maximizing...

  • Technical Sales Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Wordtext Systems Incorporated Full time

    Job OverviewWordtext Systems Incorporated is seeking a talented Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will play a crucial role in discovering client needs and providing technical support.Primary Responsibilities:Collaborate with sales teams to identify client requirements.Develop designs and bill of materials to...

  • Technical Services Officer

    2 weeks ago

    Cebu City, Central Visayas, Philippines iSource Asia Business Solutions Corporation Full time

    iSource Asia Business Solutions CorporationOn-site - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionWe are looking for a Technical Service Officer to join our dynamic team onsite. In this role, you will provide essential technical support to our internal office staff, ensuring the smooth operation of the company's systems, hardware, and...

  • Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team at Qualfon Philippines, Inc. as a Computer Technician, End User.This role will involve performing basic technical and administrative work in the maintenance and installation of new and existing personal computer systems for remote users.The ideal candidate will have a strong ability to...

  • Senior Technical Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

    About the Job:We are searching for an experienced Senior Technical Support Specialist to lead our support team.This is an excellent opportunity for a technical support professional looking to develop leadership skills.Key Responsibilities:Provide technical expertise and guidance to support agents.Monitor performance metrics to identify areas for...

  • Technical Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing excellent technical assistance to our clients via phone, email, and chat.Key Responsibilities:Resolving IT issues related to hardware, software, and network...

  • Customer Service Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines RISE Full time

    We are committed to protecting your personal information. Your information will be collected, used, and may be shared by Rise with third-party service providers to serve lawful purposes.The Technical Phone Support Specialist will provide excellent customer service and basic technical assistance to our end clients experiencing issues with internet...

  • Technical Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Job Summary:The IT Support Specialist is responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring the smooth operation of computer systems and networks.

  • Technical Support Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tuesday Square Full time

    We are looking for a Tech-Support Specialist to work onsite in Cebu.What does a Tech Support Specialist do?Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology:Diagnosing and fixing issuesTechnical support workers diagnose and fix hardware or software issues. They may also perform...