Cybersecurity Specialist

4 days ago

Quezon City, National Capital Region, Philippines beBeeSecurity Full time

Global Payments Inc. is looking for a talented professional to fill the role of Security Tools Monitoring Analyst.

About the Role

This position requires an individual with strong technical skills and experience in monitoring security tools and technologies. The ideal candidate will have a deep understanding of network and host security tools, as well as excellent troubleshooting and problem-solving skills.

The successful candidate will be responsible for performing real-time monitoring of availability and operations of security tools and technologies, reviewing and understanding technical and operational documentation, and tracking operational aspects of security monitoring equipment and software.

Additionally, the candidate will be expected to report observed issues or outages using the standard ticketing system, perform initial troubleshooting, symptom documentation and initial issue isolation, and implement changes that are within the scope of Level 1 support.

The role also requires strong communication and teamwork skills, with the ability to work effectively in a dynamic team environment.

Responsibilities:

  • Serve as the initial point of contact for all issues related to the tools of Security Engineering and other technologies
  • Perform real-time monitoring of availability and operations of security tools and technologies
  • Review and understand technical and operational documentation
  • Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools' health
  • Report observed issues or outages using the standard ticketing system
  • Perform initial troubleshooting, symptom documentation and initial issue isolation
  • Implement Changes that are within the scope of L1
  • Evaluate internal RCA document
  • Prepare and deliver turnover reports and communicate with the other shift colleagues to ensure continuity in support
  • Provide assistance as directed to incident response or other technology teams
  • Learn and contribute to Security Engineering policies and procedures
  • Develop effective teamwork skills
  • Recommend improvements to operations and monitoring processes
  • Continue self-development of knowledge, skills and abilities to better support execution of the Security Engineering team
Requirements

To be successful in this role, you will need:

Minimum Qualifications:

  • At Least 0-2 years work/knowledge experience in host or network security tools
  • Preferably Bachelor's degree in Computer Engineering, Computer Science, Information Technology or equivalent
  • Experience working in a team-oriented, collaborative and global environment
  • Experience in troubleshooting security applications/tools
  • Amenable to work on a rotating schedule to provide 24x7 support
  • Average communication skills (oral and written)
  • Ability to drive problem-isolation, problem resolution
  • Ability to multitask & time management
About Global Payments Inc.

Global Payments Inc. is an equal opportunity employer.

We value diversity and inclusion and believe that everyone has a unique perspective and contribution to make.

Our company is committed to creating a culture where all employees feel valued, respected, and supported.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of our website, please contact us.

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