Digital Transformation Leader

2 days ago

Cabuyao, Calabarzon, Philippines beBeeAdministrative Full time ₱600,000 - ₱800,000
About the Job

Seeking a results-driven Microsoft 365 certified administrator with exceptional customer care skills. This role requires a unique blend of technical expertise and interpersonal skills, prioritizing customer satisfaction and meticulous attention to detail in ticketing and issue resolution.

Key Responsibilities:
  • Customer Support & Care: Deliver high-quality first-line support to customers through clear, concise, and empathetic communication.
  • Ticketing Management: Accurately capture and document all customer requirements and issues, focusing on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings to ensure high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, emphasizing customer satisfaction and timely response.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring they feel supported and valued. Seek continuous feedback to enhance service quality.
Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in customer-facing support roles, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, able to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and commitment to delivering near-perfect service experience.
Desired Skills:
  • Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.
  • Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is advantageous.

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