Fire Alarm Operations Manager

2 days ago

Paranaque City, Calabarzon, Philippines beBeeService Full time ₱800 - ₱1,300
Job Title

Fire Alarm Service Manager/Customer Service

Job Description

We are seeking a highly organized and experienced Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

  • Key Responsibilities:
  • Answer the service number and assist customers with fire alarm-related inquiries.
  • Respond to off-hours answering service calls, ensuring emergency service needs are met.
  • Schedule service calls based on priority and availability.
  • Coordinate and schedule technicians, ensuring efficient deployment of resources.
  • Respond to customer emails regarding service requests, inquiries, and follow-ups.
  • Provide customers with timely notifications and updates on service status.
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched.
  • Make informed decisions on which technician to schedule based on the complexity of the issue.
Required Skills and Qualifications
  • Proven experience in fire alarm systems and troubleshooting technical issues.
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks.
  • Excellent communication skills, both verbal and written.
  • Ability to diagnose issues remotely and provide appropriate solutions.
  • Experience in coordinating technicians and managing service schedules.
  • Familiarity with fire alarm industry regulations and compliance standards.
  • Knowledge of service management tools or scheduling software is a plus.
Benefits

This role offers a unique opportunity to work in a dynamic environment and contribute to the growth and success of our organization.

What You'll Gain:

  • A challenging and rewarding role that allows you to make a real impact.
  • The opportunity to work with a talented team of professionals who share your passion for excellence.
  • Professional development and growth opportunities to help you advance your career.
  • A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

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