Customer Care Project Leader

1 day ago

Cabuyao, Calabarzon, Philippines beBeeprojectmanagement Full time ₱3,750,000 - ₱4,500,000
Project Management Professional

We are seeking a highly skilled and experienced Project Management Professional to lead our Customer Care initiatives. As a key member of our team, you will be responsible for managing end-to-end project execution, ensuring alignment with business goals and timely delivery.

Key Responsibilities:
  • Project Execution: Manage the entire project lifecycle, from initiation to closure, ensuring that projects are delivered on time, within budget, and meet the required quality standards.
  • Requirements Gathering: Capture detailed business requirements and translate them into actionable deliverables, serving as a bridge between business users and cross-functional partners.
  • Process Improvement: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions to improve efficiency and effectiveness.
  • Agile Methodologies: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
Required Skills and Qualifications:
  • Project Management Experience: 5+ years of experience in project management, preferably within a Customer Care organization, managing software development lifecycles, collaborating with cross-functional technical teams, and working with Customer Care systems and enterprise applications.
  • Agile Certifications: PMP, PMI-ACP, SAFe, or Scrum Master certification is a plus.
  • Communication Skills: Excellent communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
Benefits:
  • Remote Work Arrangement: We offer a remote work arrangement, allowing you to work from the comfort of your own home office.
  • Competitive Leave Entitlement: We provide competitive leave entitlement, ensuring you have a healthy work-life balance.
  • Medical and Optical Reimbursement: We offer medical and optical reimbursement, providing peace of mind for you and your family.
Working Environment:
  • Dedicated Workspace: You must have a dedicated workspace that is free from distractions and ensures privacy.
  • Internet Speed Requirements: You must have a minimum download speed of 120mps and 10mbps upload speed to support Company systems.
  • Occasional Travel: Occasional travel may be required for training and team events.

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