Accident Claims Coordinator

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeClaims Full time ₱900,000 - ₱1,200,000

Job Summary

We are seeking a skilled and dedicated professional to manage the coordination of bookings, customer updates, towing, and vehicle repairs for customers involved in motor vehicle accidents.

In this role, you will provide exceptional service and ensure smooth operations throughout the claims process.

Responsibilities

  • Deliver high-quality customer service and continuously improve processes.
  • Handle all inbound and outbound customer calls and leads in a timely manner.
  • Maintain lead conversion performance in line with key performance indicators.
  • Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborate with internal departments to ensure efficient case management.
  • Support end-to-end claims coordination, including lodging claims, gathering evidence, and following up on progress.
  • Assist in determining liability and initiating recovery from at-fault third-party insurers.
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
  • Update customers throughout the claims process and ensure timely resolution.
  • Maintain accurate and up-to-date case records and documentation.
  • Flag issues or delays to the onshore team and suggest process improvements as needed.

Requirements

  • Strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role.
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English.
  • Experience using CRM or case management tools.
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location.
  • Access to online learning platforms and budget for professional development.
  • A collaborative, no-silos environment encouraging learning and growth across teams.
  • A dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance and leave benefits.

Benefits

  • A competitive salary package.
  • A comprehensive health insurance plan.
  • Generous leave benefits.
  • An opportunity for professional development and growth.
  • A collaborative and dynamic work environment.

Key Qualifications:

Customer Service, Claims Coordination, Crm Software, Case Management

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