Logistics Operations Specialist

7 days ago

Rizal, Philippines beBeeOperations Full time ₱5,000,000 - ₱9,000,000
Job Summary

We are seeking a highly skilled Order Management Coordinator to join our team. As an Order Management Coordinator, you will be responsible for ensuring smooth processing of customer orders from quotation to delivery.

  • You will efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

Key Responsibilities

The successful candidate will have the following key responsibilities:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.

Requirements

The ideal candidate should possess the following qualifications:

  • Proven track record of success in order management, sales support, or customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.

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