Business Operations Analyst

1 week ago


Pasig, National Capital Region, Philippines ACOM Consumer Finance Corporation. Fast Cash Loan Provider in Metro Manila, Philippines Full time

At ACOM Consumer Finance Corporation, we empower individuals to achieve their financial goals. As a Business Control Staff, you will play a crucial role in performing key activities such as Quality Control, Operation Monitoring, and Business Process Improvement.

Your responsibilities will include:

  • Monitoring customer service calls to assess performance against established quality metrics
  • Analyzing data from call monitoring to identify recurring issues or areas where training may be needed
  • Delivering targeted coaching to staff based on their performance evaluations
  • Generating detailed reports on key performance indicators related to customer service quality

In addition, you will be responsible for reviewing and assessing the effectiveness of existing internal controls to identify weaknesses or areas for improvement.

We are looking for an individual with strong organizational and time-management skills, good communication and interpersonal skills, and knowledge of client relations or sales in a corporate setting.

This is a great opportunity to advance your career with ongoing training and development opportunities, and contribute to the financial well-being of our customers.



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