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Accounting Support Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Guesty Full time

Guesty is a pioneering company that is transforming the hospitality industry with innovative solutions. We are seeking a highly skilled Customer Experience Accounting Specialist to join our team and provide exceptional support to our customers.

About the Role

We are looking for a talented individual who can provide best-in-class support for our Accounting, Billing & Payment systems, and other Finance-related products. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

  • Provide technical assistance to customers via email, chat, or phone.
  • Solve complex customer issues and provide step-by-step guidance.
  • Manage a ticket queue based on priority and SLA protocols.
  • Contribute to the development of knowledge base articles.

The Customer Experience Accounting Specialist will work closely with our developers and technical teams to ensure customer satisfaction. This role requires strong analytical thinking, excellent communication skills, and the ability to adapt to a fast-paced, changing environment.