Quality Assurance and Compliance Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines EastWest Bank Full time

About EastWest Bank

  • Location: Mandaluyong and Makati City, Philippines

We are seeking a highly skilled Quality Assurance Officer to join our Consumer Lending team in Mandaluyong and Makati.

This role is responsible for ensuring the accurate and timely processing of quality assurance, compliance, and governance tasks within the Consumer Collections Group.

The ideal candidate will have a strong understanding of consumer credit cycles, regulatory policies, and effective execution of collection strategies.

The Quality Assurance Officer will be responsible for reviewing and monitoring financial and non-financial requests, conducting quality assurance checks on deliverables, and adhering to service level agreements (SLAs) for various business-as-usual (BAU) activities.

Responsibilities
  • Ensure accurate and timely processing of quality assurance, compliance, and governance deliverables.
  • Adhere to agreed SLAs for various business-as-usual (BAU) activities within the Consumer Collections Group.
  • Ensure effective and efficient execution of collection strategies in accordance with BSP policies and other regulatory requirements.
  • Foster a customer-centric culture in the delivery of the main job purpose.
  • Review, process, and monitor the resolution of financial and non-financial requests within the division, following SLA guidelines.
  • Conduct quality assurance checks during the completion of deliverables.

Requirements

  • Hold a bachelor's degree from any 4-year course.
  • Possess a minimum of three (3) years of collections experience in a mid-management role, specifically with a consumer loan product.
  • Demonstrate knowledge of the Consumer Credit Cycle.
  • Familiarity with BSP Regulations and other relevant internal and external policies of the bank.
  • Proficient in MS Office applications.
  • Open to working at Filinvest Building, Mandaluyong, near MRT Ortigas Station.
Benefits
  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth


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