Real Time Operations Expert

Job Title: Real Time AnalystWe are seeking a skilled and experienced Real Time Analyst to join our team.As a Real Time Analyst, you will be responsible for monitoring service level performance, identifying areas of improvement, and implementing corrective actions. You will work closely with the operations management team to ensure seamless communication and...

Company Description:Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description: Responsibilities: ...

Job DescriptionWe are seeking an experienced Real Time Analyst to join our team. This role will involve leading and monitoring queues in real-time to identify and address any risks to meeting contractual KPIs.Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence /...

Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Sutherland is seeking an attentive...

Join to apply for the Lead - Real Time Analyst role at Sutherland.Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads...

Real-Time AnalystWe are seeking a skilled Real-Time Analyst to join our team. As a key member of our workforce management group, you will be responsible for monitoring service level performance and ensuring that our operations meet the highest standards.Responsibilities:Monitor and analyze real-time data to identify areas for improvementDevelop and implement...

Company Description:We are One Sutherland— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work...

Job Summary:This role offers a unique opportunity to leverage real-time analytics and expertise to drive performance excellence in call center operations.A successful candidate will be responsible for monitoring service level performance, identifying areas of improvement, and implementing strategic solutions to meet contractual KPIs.The ideal candidate will...