Retail Operations Manager

1 month ago

Paranaque City, Calabarzon, Philippines Sports Central (Manila), Inc. Full time

Company Overview
Sports Central (Manila), Inc. is a dynamic company that seeks to hire an experienced Retail Operations Manager to join our team in Manila. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operations of our department and delivering exceptional customer service.

Our ideal candidate has excellent leadership skills, with the ability to motivate and inspire a team to achieve sales targets. If you have a passion for retail and a proven track record of success in a similar role, we would love to hear from you.

As a Retail Operations Manager at Sports Central (Manila), Inc., your primary responsibilities will include:

Key Accountabilities
  • Meet and exceed sales goals and service standards on a consistent basis.
  • Create additional sales opportunities by promoting and suggesting other appropriate items.
  • Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company's objectives.
  • Adhere to policies/standards to achieve the sales targets.
Customer Engagement
  • Ensure high levels of customers' satisfaction through excellent service.
  • Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.
Store Operations
  • Consistently follow and abide by the company's established registers and cash handling policies and procedures.
  • Actively participate and support the company's safety and security standards at all times.
  • Assist in meeting the company's brand image and housekeeping standards.
  • Ensure promotions are accurate and in tune with company's standards.
  • Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.
Merchandise and Stock Management
  • Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
  • Maintain inventory and ensure items are in stock.
  • Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.
People Management
  • Organize and distribute staff schedules.
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
  • Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.
  • Keep himself abreast of requirements and expectations and ensure dissemination to subordinates through open and constant communication.

The estimated salary for this position is PHP 120,000 - 150,000 per annum, depending on experience.

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