Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines TORCH Solutions Full time

The Support Specialist - Retail role at TORCH Solutions involves providing expert assistance to our customers in a fast-paced retail environment. As a key member of our team, you will be responsible for resolving customer complaints, answering queries, and providing information on our products and services.

About the Position:

This role requires excellent communication and problem-solving skills, as well as a strong ability to work under pressure. You will be the first point of contact for our customers, providing them with information on our products, services, and promotions. Your role will involve answering calls, responding to emails, and resolving customer complaints in a timely and efficient manner.

Key Responsibilities:
  • Answer customer calls and respond to emails in a professional and courteous manner.
  • Resolve customer complaints and issues efficiently.
  • Provide information on product availability, features, pricing, and promotions.
  • Process returns, exchanges, and refunds in accordance with company policies and procedures.
  • Collaborate with the fulfillment team to ensure seamless order processing and delivery.
Requirements:

A high school diploma or equivalent plus basic knowledge of sales and customer service principles is required for this role. Excellent communication and problem-solving skills are essential for success in this position.



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