Senior Customer Service Representative
2 days ago
At Neksjob Philippines, we are dedicated to providing exceptional customer service experiences that exceed our clients' expectations.
Job SummaryWe are seeking a highly skilled and motivated Senior Customer Service Representative to join our team. As a key member of our sales and marketing efforts, you will play a critical role in driving business growth through excellent customer engagement and support.
Responsibilities- Customer Engagement: Respond to customer inquiries in a timely and professional manner, addressing their concerns and resolving issues efficiently.
- Product Knowledge: Stay up-to-date on our products and services, using this knowledge to provide accurate information and make informed recommendations to customers.
- Account Management: Maintain accurate records of customer interactions, ensuring seamless communication and follow-up as needed.
- Education: High school graduate or equivalent required.
- Experience: At least 1 year of experience in BPO industry.
- Skills: Excellent communication skills in English, with the ability to work effectively in a fast-paced environment.
- Competitive Salary: A very competitive salary package that rewards your hard work and dedication.
- Benefits: Comprehensive benefits package, including best-in-class health insurance for you and your dependents, paid leaves, and opportunities for career advancement.
We are looking for an individual who is passionate about delivering exceptional customer service, with a strong track record of success in similar roles. If you have what it takes to excel in this position, please apply today.
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