Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Metacom Solutions PH.
Key Responsibilities:
- Communicate effectively with customers via phone or written correspondence to address their concerns.
- Resolve customer issues promptly and efficiently, minimizing the need for transfers.
- Match customer needs with our products and services, providing tailored solutions.
- Utilize negotiation and influencing skills to overcome objections and secure customer buy-in.
- Share information and collaborate with internal and external stakeholders.
What We Offer:
- A dynamic, professional, and inclusive work environment.
- A rewarding career with opportunities for growth and development.
- Competitive salary and benefits package, including 13th month pay, HMO, and 20% maternity/paternity leave.
- Performance incentives and employee perks.
- Opportunities for rapid career advancement for top performers.
Requirements:
- At least 6 months of BPO/customer service experience.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Availability to work onsite with flexible schedules.
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