
Online Reputation Manager
10 hours ago
Growth and reputation are key to success in today's online world.
About the RoleWe are seeking a skilled Reputation Management Specialist to join our team and help strengthen and protect our clients' online presence. In this role, you will monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback.
This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.
Core Responsibilities- Monitor major review platforms daily for new activity and take prompt action to address any concerns.
- Draft and post timely, professional responses to customer reviews to show appreciation for feedback and maintain a positive tone.
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews and build a strong online reputation.
- Track review performance metrics and generate regular reports for management to stay up-to-date on progress.
- A background in community management or customer success roles, with experience in customer service, reputation management, or community building.
- Strong written communication skills with empathy and professionalism, as well as independence and proactivity in managing workload and tasks.
- An understanding of brand voice and tone consistency in public communications, as well as exposure to marketing environments (although not required, it can be helpful).
- Familiarity with AI tools and automation platforms, such as Google Sheets/Excel proficiency for trackers and reporting, and Zapier, Make, or similar automation connectors.
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