Online Reputation Community Manager

20 hours ago


Mandaue City, Central Visayas, Philippines beBeeReputation Full time ₱70,000 - ₱80,000
Job Overview

We are seeking a skilled professional to manage our clients' online reputation and build a positive community. This role involves monitoring review platforms, crafting empathetic responses, and implementing initiatives for positive client feedback.

Key Responsibilities:
  • Monitor major review platforms daily for new activity.
  • Develop timely, professional responses to customer reviews.
  • Support outreach campaigns to encourage positive reviews.
  • Track review performance metrics and generate regular reports.
  • Utilize AI tools for review responses and sentiment analysis.
Requirements:
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Experience with AI tools and automation connectors.
  • Basic proficiency in Google Sheets/Excel for tracking and reporting.
  • Strong written communication skills.
Nice-to-Haves:
  • Understanding of brand voice and tone consistency.
  • Exposure to marketing environments.


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