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Employee Care Expert

2 weeks ago

Manila, National Capital Region, Philippines Equinix, Inc. Full time

Job Summary

The Employee Care Expert - Equinix is an integral part of the HR team, focused on delivering exceptional HR support to employees worldwide, contributing significantly to the mission of providing tailored experiences.

Main Responsibilities

Lifecycle support:

  • Advise and coach employees through different channels (tickets, chat, calls) on processes, policy, programs, and employee relations in line with our values.
  • Understand end-to-end processes deeply and can easily assist in all steps of a multiple-step process, supports full region and global processes.
  • Participate in investigating trends, providing insights, and contributing to data-driven decision-making for performance improvement.

Operational Excellence

Contribute to Operational Excellence standards, serving as a role model and supporting team understanding and application, assist with and identify maintenance of HRS knowledge library including replacement of translated content.