Healthcare Medical Records Coordinator

3 days ago

Pasig, National Capital Region, Philippines beBeeProfessional Full time ₱3,000,000 - ₱6,000,000
Medical Document Retrieval Professional

The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. This position ensures all requests are complete, accurate, and prepared for downstream processing.

Main Responsibilities:
  • Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
  • Input all identified providers into the administration application.
  • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
  • Create accurate "base" forms before assembling final submission packets.
  • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
  • Assign requests to appropriate records team members based on workload and utilization metrics.
  • Identify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).
  • Resolve missing or conflicting information by liaising directly with the law firm's case manager.
Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential, as errors can cause months-long delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, along with a proactive problem-solving mindset.

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