
Medical Front Desk Coordinator
19 hours ago
Job Title: Medical Receptionist
">- Greet patients with a friendly and professional demeanor via phone and email, ensuring a high-quality experience.
- Manage incoming calls, coordinate appointments, and respond to inquiries in a timely and accurate manner.
Key Responsibilities:
- Answer phones, address patient queries, and forward messages to relevant staff members.
- Make, modify, and confirm bookings for multiple practitioners across various time zones.
- Monitor communication channels to ensure prompt responses and prioritization of urgent queries.
Required Skills & Qualifications:
- Bachelor's degree in Administration or a health-related field preferred.
- Previous experience in customer service, administration, or a medical reception role is highly desirable.
- Excellent verbal and written communication skills, with the ability to maintain a professional tone at all times.
- Strong time management and multitasking abilities, with a calm and solutions-focused approach.
- Proficient in Microsoft Office (Outlook, Word, Excel) and patient management software.
- Familiarity with telephony tools and Australian healthcare terminology is advantageous.
Why Join Us?
We offer a supportive and rewarding work environment, where you'll have opportunities to grow and develop your skills. Our team values collaboration, empathy, and innovation, and we're committed to delivering exceptional patient experiences.
Benefits include:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A flexible and remote work arrangement, allowing you to balance your work and personal life.
- The chance to work with a dynamic and supportive team, passionate about delivering excellent patient care.
If you're a motivated and organized individual with a passion for providing exceptional customer service, we'd love to hear from you
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