Data Engineer Professional

19 hours ago

Pasay, National Capital Region, Philippines beBeeSolution Full time ₱1,215,000 - ₱1,700,000
Technical Solution Specialist

About dbt Labs

We're a rapidly growing company on a mission to help analysts create and disseminate organizational knowledge.

We've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have seen a fantastic community coalesce to help push the boundaries of the analytics engineering workflow.

Our customers include Fortune 500 companies who rely on our technology to transform data into reliable, actionable business insights.

As a Technical Solution Specialist, you'll be part of a global team that supports users of dbt Cloud, diving deep into technical issues while continuously building expertise.

Key Responsibilities
  • Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.
  • Build and deepen technical expertise across all facets of dbt Cloud, ensuring readiness to assist with any challenge.
  • Take ownership of customer challenges, from initial troubleshooting to resolution.
  • Enhance documentation, ensuring it's both technically accurate and easily understood.
  • Proactively seek out professional development opportunities, aiming to bring more to the team and users.
Requirements
  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
  • Exceptional written and verbal communication skills.
  • A genuine drive for solving problems and helping others.
  • A strong technical foundation, especially within a SaaS support environment.
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.

The ideal candidate will possess a unique blend of technical acumen and interpersonal skills, enabling them to deliver exceptional value to our customers.

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