Technical Expertise Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeItSupport Full time ₱3,000,000 - ₱3,500,000
IT Support Specialist Job Description

About the Role:

  • We are looking for an IT Support Associate to join our team in providing first-line technical support to employees.

The ideal candidate will have excellent communication skills, a willingness to learn, and experience with MacOS and Windows operating systems.

Fresh graduates in Information Technology or related fields are welcome to apply. Up to 2 years of experience in IT support is an advantage.

Key Responsibilities:

  • Provide technical support to employees, diagnosing and resolving computer system, software application, hardware device, and network connectivity issues.
  • Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
  • Maintain and upgrade company SaaS tools.
  • Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
  • Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
  • Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.
  • Stay updated on new technologies and suggest improvements to enhance company operations.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related fields.
  • Up to 2 years of experience in IT support or a related role.
  • Knowledge of MacOS and Windows operating systems, including installation, configuration, and troubleshooting.
  • Excellent communication skills and a willingness to learn.
  • Ability to work independently and as part of a team in a fast-paced environment.

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