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Client Service Operations Associate

1 week ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Job Description:

The Private Advertiser seeks a highly skilled Client Service Operations Associate - Commercial Banking to join our dynamic team. This individual will play a crucial role in delivering exceptional service to our commercial banking clients, ensuring their needs are met promptly and efficiently.

Main Responsibilities:

  • Collaborate with internal teams to resolve complex client inquiries and requests, utilizing expertise to address various needs.
  • Provide top-notch support to commercial banking clients, ensuring seamless interactions and positive experiences.
  • Stay informed about industry developments, best practices, and emerging trends to continually enhance knowledge and skillset.
  • Act as a subject matter expert for specific client segments, developing and maintaining deep product knowledge.
  • Work closely with management to identify opportunities for growth and improve processes.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.
  • A minimum of two years of experience in customer-facing roles, preferably in commercial banking or a similar industry.
  • Superior communication, interpersonal, and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong analytical and critical thinking abilities.