Senior Business Development Manager
6 days ago
We're seeking a highly skilled Sr. Customer Success Manager to join our team in the Philippines and support South East Asia accounts. In this role, you'll be responsible for managing medium to large customer accounts, helping them define their success journey and roadmap.
About the Role:
- You'll manage complex customers with significant ARR, ensuring successful expansions of Planview throughout the enterprise.
- You'll own customer experience and communication, providing timely forecast and retention risks analysis.
- You'll partner with sales to enable up-sells, cross-sells, and expansions of professional services and licenses.
- You'll engage with customers and our Professional Services department to develop system design and functional specifications.
- You'll mentor and coach CSM colleagues, leading the collaboration with internal colleagues to meet customer needs.
Responsibilities:
- Develop trusted advisor relationships and articulate value of Planview solutions to enterprise customer sponsors and stakeholders.
- Gain deep understanding of customer business requirements and ensure Planview products align with customer business strategy.
- Provide solutions to issues in creative and effective ways.
- Relentlessly serve as customer advocate to Planview, ensuring high customer satisfaction.
- Provide feedback to Product and Engineering regarding customer requests, emergencies, or unmet product needs.
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