Linux Systems Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time $72,000 - $84,000

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

About the Role

We are hiring an Associate Support Engineer to build a career with our company and support the technical needs of customers leveraging Ubuntu and open source products. This role is for hands-on engineers who wish to learn and work with some of the best people in the industry.

Key Responsibilities:
  • Provide technical support for employees on the full technical stack at our company, across cloud, desktop, and IoT.
  • Take ownership of new cases via telephone, email, and web, acting as an internal customer advocate and keeping them updated in a timely manner.
  • Evaluate each support case owned by you according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Draft and distribute technical notices for internal and external communication.
Requirements
  • Exceptional academic track record from high school and university.
  • Undergraduate degree in a technical subject or alternative chosen path.
  • Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files.
  • Knowledge or basic hands-on experience with Linux server administration, programming fundamentals, networking, virtualization/cloud computing concepts, and strong written and verbal English communication skills.
Preferred Skills
  • Experience supporting virtualized environments.
  • Experience with other open-source desktop technologies.
  • Active contribution to open-source projects/forum/code.
About Us

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

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