Cybersecurity Support Expert

1 day ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱45,000 - ₱60,000
Technical Support Specialist

The Student Success Technical Services team plays a crucial role in providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across various platforms.

Key Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
Requirements
  • BS Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.

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