Training Specialist

2 days ago

Quezon City, National Capital Region, Philippines Neksjob Full time
Job Title: Trainer

Job Description:

Key Responsibilities:
  • Develop and deliver training programs for BFSI employees on various aspects of client projects, including new hire, progression, and enhancement training.
  • Design and implement curriculum to support classroom and alternative training methods.
  • Provide feedback on existing curriculum to improve training effectiveness.
  • Develop non-classroom communication and training materials.
  • Analyze course materials and learner information to inform training decisions.
  • Ensure the instructional site is prepared for training sessions.
  • Maintain instructor credibility and manage the learning environment.
  • Communicate effectively with learners and demonstrate presentation skills.
  • Use questioning techniques and provide feedback to learners.
  • Provide positive reinforcement and motivational incentives to learners.
  • Evaluate learner performance and delivery of instruction.
  • Report evaluation information and assess class and individual agent level performance.
  • Demonstrate patience with learners and coach employees one-on-one.
  • Conduct pre- and post-training surveys and work with supervisors to address employee performance gaps.
  • Participate in client interactions, including providing curriculum feedback and visiting clients.
  • Promote the highest standards of ethical and professional conduct in dealing with employees, vendors, customers, and the community.
  • Perform other related duties and assignments as required and assigned by supervisor or manager.

Required Skills:

  • Strong BFSI experience and self-motivation.
  • Ability to work well with little or no supervision and be creative, resourceful, reliant, and committed.
  • Values of integrity, professionalism, and teamwork.
  • Excellent written and verbal communication skills and strong leadership skills.
  • Strong time-management and organizing skills and ability to multitask and adapt to various roles and responsibilities.
  • College degree from a reputable institution and flexible schedule.
  • Ability to work night shifts and have 1 year of adult education experience.
  • Computer proficiency and willingness to travel.

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