Training Specialist
2 days ago
Job Description:
Key Responsibilities:
- Develop and deliver training programs for BFSI employees on various aspects of client projects, including new hire, progression, and enhancement training.
- Design and implement curriculum to support classroom and alternative training methods.
- Provide feedback on existing curriculum to improve training effectiveness.
- Develop non-classroom communication and training materials.
- Analyze course materials and learner information to inform training decisions.
- Ensure the instructional site is prepared for training sessions.
- Maintain instructor credibility and manage the learning environment.
- Communicate effectively with learners and demonstrate presentation skills.
- Use questioning techniques and provide feedback to learners.
- Provide positive reinforcement and motivational incentives to learners.
- Evaluate learner performance and delivery of instruction.
- Report evaluation information and assess class and individual agent level performance.
- Demonstrate patience with learners and coach employees one-on-one.
- Conduct pre- and post-training surveys and work with supervisors to address employee performance gaps.
- Participate in client interactions, including providing curriculum feedback and visiting clients.
- Promote the highest standards of ethical and professional conduct in dealing with employees, vendors, customers, and the community.
- Perform other related duties and assignments as required and assigned by supervisor or manager.
Required Skills:
- Strong BFSI experience and self-motivation.
- Ability to work well with little or no supervision and be creative, resourceful, reliant, and committed.
- Values of integrity, professionalism, and teamwork.
- Excellent written and verbal communication skills and strong leadership skills.
- Strong time-management and organizing skills and ability to multitask and adapt to various roles and responsibilities.
- College degree from a reputable institution and flexible schedule.
- Ability to work night shifts and have 1 year of adult education experience.
- Computer proficiency and willingness to travel.
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