Remote Healthcare Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeCaregiver Full time $55,000 - $65,000

At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities.

The Opportunity:

The primary liaison between patients and caregivers ensures the delivery of high-quality, continuous care. This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

This position is remote and offers flexibility in working from home.

Key Responsibilities:

Responsibilities may include additional tasks as required by departmental and organizational needs.

  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing measures and quality assurance activities.
    • Keep informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.
Qualifications:
  • Registered Nurse with NY License
  • Must be bilingual in Spanish.
  • Minimum of 3 years of case management or related experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population.
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
  • Ability to function effectively in a fast-paced and at times high-pressure environment.
  • Knowledge of HHA Exchange is highly preferred.
Benefits:

This remote opportunity offers the flexibility to work from home and collaborate with an international team.

Essential requirements:

A reliable computer, noise-canceling headset, second monitor, and stable internet connection are required for this position.

Demonstrate your qualifications and submit your application today

Key Skills:
  • Case Management
  • Communication
  • Documentation
  • Collaboration
  • Problem Solving
  • Time Management

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