Auto Glass Warranty Specialist Position

2 days ago

Manila, National Capital Region, Philippines beBeeWarranty Full time ₱900,000 - ₱1,200,000

Job Description:

Auto Glass Warranty Expert

We are seeking a skilled and experienced professional to manage and adjudicate vehicle warranty claims. In this role, you will be the primary point of contact for customers experiencing issues related to auto glass services.

The ideal candidate will have a strong background in handling vehicle warranty claims, excellent communication skills, and the ability to work independently. They will be responsible for reviewing job history, technician notes, photos, and customer-provided documentation to investigate each claim thoroughly.

Key Responsibilities:

  • Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage)
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases
  • Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions
  • Document all interactions and outcomes accurately in our CRM system

Qualifications:

  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED
  • Experience in the auto glass industry is a strong plus
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies

What We Offer:

  • 100% remote, full-time position with a flexible schedule
  • Supportive team environment with growth opportunities
  • Competitive salary and benefits
  • The opportunity to join a respected leader in the auto glass industry, serving customers nationwide

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