Delivering Exceptional Customer Service
2 days ago
Our organization requires a highly skilled professional to deliver exceptional customer service across various channels. This role involves providing timely and professional support to clients' customers.
- Responsibilities include responding to customer inquiries via email, phone, live chat, and social media platforms.
- The ideal candidate will provide assistance and resolution for common concerns, including booking issues, refunds, and general service questions.
- Another key responsibility is reviewing and processing applications to ensure all profile details and verification requirements are complete.
- Additionally, the successful candidate will perform booking modifications, including changes to dates, services, or pricing as requested.
The ideal candidate should have at least 2+ years of experience in a Customer Support role handling phone, email, and chat.
Experience working in an Australian company is a plus. A love for pets is also essential to understand and communicate with users who adore pets.
Key Skills and Qualifications- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and organizational skills.
- Experience with customer relationship management (CRM) software.
Working with our team offers a range of benefits, including opportunities for career growth and development.
A positive and supportive work environment is also available.
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