Exceptional Customer Service Representative

3 days ago

Taguig, National Capital Region, Philippines beBeeCandidate Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is seeking a highly motivated and dedicated Bilingual Call Center Associate who is passionate about delivering exceptional customer service across multiple communication channels including phone, email, and chat.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.
Benefits and Compensation

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect from MCI:

  • HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

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