Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱300,000 - ₱600,000

At our organization, we strive for excellence in every connection. A culture of inclusion respects individual strengths, views, and experiences, enabling us to be a better team, making better decisions, driving innovation, and delivering better business results.

Job Overview

The Technical Support Specialist serves as the primary interface for customers' technical assistance needs. They synthesize internal and external feedback, turning it into actionable items, and work with corrective actions to deliver solutions and address customer issues.

Key Responsibilities:

  • Provide first-level technical support to customers, addressing inquiries related to hardware, software applications, and operating systems.
  • Manage daily workload through an incident tracking system and record problem resolution in a knowledge management system.
  • Collaborate with field and divisional groups to create process documentation and participate in continuous improvement work.

Requirements:

  • Bachelor's degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics, or other engineering-related fields.
  • Minimum 1 year of technical experience.
  • Previous experience in a customer-service role is beneficial.
  • Knowledge and comprehension of hardware systems.
  • Ability to use MS Office Word and Excel.
  • Possess strong organizational and critical thinking skills.
  • Excellent phone, verbal, and written communication skills.

Additional Information:

This position requires flexibility, including willingness to work on shifting schedules, including night shifts. Successful candidates will maintain effective communication and collaboration with team members and supervisors in a virtual work environment.

What We're Looking For

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us on this mission, take a closer look at the minimum criteria for the position.

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