Customer Service Technical Support Agent

1 day ago


Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱28,367 - ₱35,154
Technical Support Specialist Job

Motivated and tech-savvy individuals are sought to provide first-level technical support via phone, chat, or email. Key responsibilities include troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions, documenting all technical issues and resolutions in the system, escalating unresolved issues to higher-level support teams, and staying updated on product knowledge and technical procedures.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and customer service abilities, and a basic understanding of computer systems and troubleshooting. Previous tech support or IT helpdesk experience is a plus.

Key Responsibilities:

  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.


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