
Customer Service Technical Support Agent
1 day ago
Motivated and tech-savvy individuals are sought to provide first-level technical support via phone, chat, or email. Key responsibilities include troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions, documenting all technical issues and resolutions in the system, escalating unresolved issues to higher-level support teams, and staying updated on product knowledge and technical procedures.
The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and customer service abilities, and a basic understanding of computer systems and troubleshooting. Previous tech support or IT helpdesk experience is a plus.
Key Responsibilities:
- Provide first-level technical support via phone, chat, or email.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions.
- Document all technical issues and resolutions in the system.
- Escalate unresolved issues to higher-level support teams.
- Stay updated on product knowledge and technical procedures.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
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