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Fulfillment Manager

2 weeks ago

Manila, National Capital Region, Philippines Metrobank Full time
Job Summary:

This role is responsible for overseeing a team that handles post-booking needs of consumer lending customers, ensuring necessary controls are in place and operational risks are identified and monitored.

Key Responsibilities:

  • Manage a team to attend to consumer lending customers' post-booking needs
  • Ensure necessary controls are set and being observed
  • Identify, report, and monitor operational risks

Requirements:

  • College Graduate
  • At least 5-7 years of managerial or senior managerial experience in consumer lending or financial services
  • Strong background in aftersales, loan servicing, or fulfillment processes
  • Knowledge of consumer lending products, such as auto loans, or home equity loans
  • Proficiency in data analysis and using analytics to drive decisions and improvements