Regulatory Messaging Analyst

2 days ago


San Juan, National Capital Region, Philippines beBeeCompliance Full time ₱30,000 - ₱50,000

About Sinch

Sinch is a leader in customer communications. Our Customer Communications Cloud powers engaging customer experiences through mobile messaging, voice, and email.

We make it easy to verify users or craft omnichannel campaigns. Our AI-infused Super Network, APIs, and applications ensure reliable and secure connections with customers at every step of their journey.

Our values drive us: Dream Big, Win Together, Keep it Simple, and Make it Happen.

About the Role

This role ensures compliance in business texting. Globally, countries enforce higher levels of compliance. At Sinch, we have automated security and compliance mechanisms, but human verification is still needed.

You will work with other security measures to ensure customers can use their accounts fully and keep our platform free of bad actors. You will help meet compliance regulations at all times.

In this role, you will become skilled in spotting non-compliant messaging and bad actors who send fraudulent message content. This role works closely with our Compliance & Monitoring team and Customer Support team.

You will monitor messaging compliance in real-time, verify new account sign-ups, and verify changes to customer registered business information.

As a Compliance & Monitoring Specialist, you will:

  • Monitor live message content for possible fraud, spam, and phishing
  • Detect and report fraudulent activity and block accounts
  • Be a compliance expert - stay up-to-date on new compliance updates and share best practices
  • Identify opportunities to educate customers about content guidelines and responsible texting

This Role Is For You If

  • You have exceptional attention to detail and accuracy
  • You see the bigger picture, assessing message/account reviews holistically
  • You communicate effectively with teams and leaders about compliance/fraud/spam concerns
  • You anticipate customer needs and provide guidance to enhance their success

Qualifications

  • English is your primary language. Secondary languages are a plus, especially Spanish
  • At least 1 year of experience in live chat customer support for a software/SaaS platform
  • Experience in a similar role is desired, particularly one requiring high detail orientation
  • Critical thinking, communication, and creative problem-solving skills
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Self-starter, positive attitude, and ability to adapt to a growing team
  • Highly organized, able to manage schedule and prioritize tasks
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms

Our Values

We value diversity of thinking, skills, and experiences, delivering innovation and better business results.

Bring your authentic self to Sinch

We strive to create an inclusive workplace where everyone can thrive.

If this role isn't what you're looking for, please consider other open roles on our career page.

We commit to a fair, objective, consistent, and inclusive recruitment process.



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