
Full-Time Virtual Client Liaison
2 days ago
Key Responsibilities:
- Lead engaging video calls with international clients.
- Guide new clients and assistants through smooth onboarding experiences.
- Handle support matters with a solutions-first approach.
- Turn client feedback into actionable improvements.
- Build strong, lasting client relationships through proactive communication.
Team Development Focus:
- Coach assistants to deliver exceptional services.
- Create personalized growth plans for team members.
- Foster a culture of knowledge sharing and innovation.
- Track and celebrate performance wins.
- Turn challenges into learning opportunities.
Technical Innovation Leadership:
- Test-drive new features in our proprietary software.
- Provide strategic feedback for product enhancement.
- Create and optimize standard operating procedures.
- Pioneer new ways of delivering value to clients.
We're seeking someone who has:
- Excellent English communication skills (written and verbal).
- 1-2 years leadership experience.
- 1-2 years of account management or client experience.
- Tech-savvy mindset with quick learning abilities.
- Natural talent for building relationships through video calls.
- 'Get it done' attitude with creative problem-solving skills.
Our company offers:
- Fixed monthly salary + allowances.
- HMO coverage.
- Paid Time Off.
- 13th months pay.
- Government benefits.
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