Consultant for Technical Solutions

4 days ago

Pasay, National Capital Region, Philippines beBeeImplementation Full time $80,000 - $120,000
Job Overview

We are seeking a seasoned professional to fill the role of an Implementation Consultant. As an Implementation Consultant, you will be responsible for managing Token configuration activities with mid to high complexity and identifying and resolving issues of moderate complexity.

This is a client-facing and individual contributor role that requires strong execution and analytical abilities. You will work independently and receive minimal guidance, with guidance only in the most complex situations.

Your responsibilities will include providing implementation and configuration support to clients, meeting all milestones and deliverables in a timely manner, and ensuring customer expectations are met and exceeded.

You will also coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions, and maintenance requests without customer impact.

Able to demonstrate subject matter expert knowledge in implementations from a technical or operational perspective, and manage non-routine, complex processing and change requests, as well as support customer initiatives.

Act as approver for other analysts on client program changes, conduct and trend internal and external opportunities and present for development within department, and act as lead for corporate or client initiatives using best practices, lessons learned, and technical and analytical skills.

Assess operational opportunities to increase service quality or efficiency within department, prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives.

Buildd and enhance positive working relationships with Visa clients and internal stakeholders, represent customer system and operational requirements to internal Visa organizations, and coordinate internal Visa resources to ensure delivery on commitments.

Report customer project accomplishments and deliverables to management monthly, provide training to internal or cross-functional teams and external clients, as applicable, and proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.

This is a hybrid position, expectation of days in office will be confirmed by your Hiring Manager.

Key Qualifications
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • Excellent time management, organization, and planning skills
  • Excellent verbal, written, presentation and interpersonal skills
  • Ability to comprehend and translate complex technical issues and apply to business solutions
  • Demonstrate ability to articulate complex technical terms or processes into business language
  • Able to set priorities, influence others, and manage customer expectations
  • Demonstrate success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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