Strategic Account Manager

1 week ago

Pasig, National Capital Region, Philippines beBeeCybersecurity Full time ₱2,250,000 - ₱3,375,000
Senior Customer Success Manager Job Overview

This key role focuses on managing a portfolio of strategic customer accounts, with a strong emphasis on our Cybersecurity as a service offering.

Main Responsibilities
  • Lead the engagement throughout the customer lifecycle, ensuring satisfaction and maximizing customer value.
  • Establish key relationships within the customer, ensuring regular check-ins to understand and address client needs and concerns.
  • Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the customer's lifetime.
  • Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction and engagement.
  • Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and facilitate the cross-sell and upsell of services and products.
  • Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
  • Conduct regular business reviews, clearly articulating the specific value Sophos' services are delivering to the customer and progress on specific customer milestones and goals.
  • Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
Requirements
  • At least 5 years' experience in customer success roles, additional experience in customer support, sales, or business development is a plus.
  • Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
  • Experience of translating customer issues and needs into business or solution requirements.
  • Able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage.

In this role, you will have the opportunity to develop your skills in customer relationship management, problem-solving, and communication. If you are looking for a challenging and rewarding career that allows you to make a real impact on our customers' businesses, then this could be the perfect opportunity for you.

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