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IT Service Desk Agent

2 weeks ago

Tacloban City, Eastern Visayas, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time
About the Role

We are looking for a skilled IT Service Desk Agent to join our team at EPX: EPERFORMAX CONTACT CENTERS.

  1. This role involves providing technical support to customers via phone and email, troubleshooting complex issues, and collaborating with other teams to resolve customer concerns.
  2. As an IT Service Desk Agent, you will be responsible for maintaining accurate records, tracking issues, and escalating problems when necessary.
  3. You will also contribute to process improvements and ensure that all customer interactions align with company values.

Key Responsibilities:

  • Provide technical assistance to customers via multiple channels.
  • Troubleshoot and resolve technical issues efficiently.
  • Maintain customer records and interaction history.
  • Collaborate with internal teams to resolve complex customer issues.