Cloud Services Professional

17 hours ago

Bacolod City, Western Visayas, Philippines beBeeExpert Full time $90,000 - $110,000
Job Title:

Managed Services Expert

Overview of the Role

The role involves providing top-tier support to clients through expert-level understanding of cloud, networking, and security principles. This includes triage and resolution of critical incidents related to identity, mail flow, networking, endpoint security, and cloud infrastructure.

Key Responsibilities
  • Triage and resolve critical incidents as a Tier 3/4 escalation point.
  • Architect and manage cloud environments in AWS, including designing and implementing VPC, Security Groups, and NACLs.
  • Administer and secure Microsoft 365 environments, configure Conditional Access Policies, Autopilot, Defender for Endpoint, and device compliance rules in Intune/Entra ID.
  • Implement and manage secure connectivity with WireGuard/S2S VPNs and VLANs, manage TLS/PKI lifecycles, and implement email security protocols like SPF, DKIM, and DMARC.
  • Develop and maintain scripting baselines and fixes using PowerShell and Bash, keep SOPs, asset inventories, and configurations current and well-documented.
Requirements
  • 5-7+ years of experience in a Managed Service Provider (MSP) or multi-tenant environment, with sustained Tier 3/4 ownership.
  • Expert-level proficiency in at least three of the following domains: AWS networking and IAM, Microsoft Entra ID, Intune, and Autopilot, Windows Server and Active Directory, Firewalls and VPN technologies, Microsoft 365 and Exchange Online administration.
  • Expert proficiency with PowerShell and a solid understanding of Bash scripting, familiarity with Git for version control is required.
  • Proven track record of delivering at least 3 end-to-end projects, with a focus on comprehensive design, implementation, and documentation.
  • Excellent written communication skills, including meticulous ticket hygiene, detailed change plans, and thorough Root Cause Analysis (RCA) reports.
  • Strong command of English language.

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