Customer Service Professional

4 days ago

Bacolod City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱3,600,000 - ₱4,800,000

We are looking for skilled professionals to support our clients in the E-commerce Industry. This position offers you the opportunity to advance your career while contributing to the success of our clients.

Overview

Our company has been committed to transforming US businesses through our outsourcing solutions since 2011. We focus on work-life balance, mentorship, employee engagement, and continuous learning as pillars of success.

Job Responsibilities
  • Respond promptly to customer inquiries via email, resolving issues efficiently to ensure satisfaction.
  • Assist customers with tracking shipments, placing orders, and processing returns, providing a seamless service experience.
  • Provide detailed product information and personalized recommendations to enhance customer decision-making.
  • Collaborate with shipping, billing, returns, and sales teams to ensure timely and accurate order fulfillment.
  • Maintain accurate records of customer interactions and transactions for reporting and follow-up.
  • Identify and escalate complex issues to the onshore team for advanced resolution.
Required Skills and Qualifications
  • Bachelor's Degree in a relevant customer service or business operations field.
  • At least 1 year of proven experience providing email support in a customer service role.
  • Proficient in Microsoft Excel and general computer literacy.
  • Strong multitasking abilities and quick to learn new processes.
  • Excellent verbal and written communication skills.
  • Effective problem-solving skills with a focus on customer satisfaction.
Benefits
  • Day 1 HMO
  • Competitive base pay with incentives and allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave
  • 13th month pay
  • Onsite medical support
  • Skills and training development programs
  • Employee Engagement Events
  • Employee Referral Program
EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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