Event Operations Manager

5 days ago


Cebu City, Central Visayas, Philippines Tahche Careers Full time
Technical Support Specialist

We are seeking an experienced Event Management Analyst to join our team at Tahche Careers. As a Technical Support Specialist, you will be responsible for providing high-quality technical support and increasing client satisfaction.

Key Responsibilities:
  • Rapid response to and triage of events generated from clients' monitoring platforms.
  • Analysis of data to identify trends that could lead to potential problems and provision of performance reporting.
  • Communication with internal and external parties throughout the issue resolution process.
  • Continued following of best practices and escalation of issues to senior engineers for further troubleshooting and resolution.
  • Balance of priorities and responsibilities in a fast-paced environment and provision of exceptional client support and communication via various channels.
Requirements:
  • A minimum of 5 years of relevant experience in CISCO network/NOC design and deployment.
  • Strong experience in managing network tickets, particularly with Cisco devices, switching, firewalls, and security operations.
  • Understanding of network security and access control, as well as basic knowledge and configuration experience with networking features and protocols.
  • Proven technical expertise as a subject matter expert (SME) in MSP products and excellent attention to detail.


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