
Operations Initiative Manager
2 days ago
We are seeking a seasoned transition manager to oversee the strategic execution of key initiatives across our operations landscape.
This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.
Responsibilities:- Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
- Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
- Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
- Strong analytical and problem-solving skills
- Attention to detail and focus on data accuracy
- Effective time management and ability to prioritize tasks under pressure
- Proactive and results-driven approach to operational challenges
- Strong collaboration and communication skills to work with cross-functional teams
- Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders
- Bachelor's degree in Business, Operations, Industrial Engineering, or related field
- 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
- Experience tracking and reporting operations compliance metrics
- Strong knowledge in delivering complex initiatives
- Strong analytical, organizational, and leadership skills
- Excellent communication and stakeholder management abilities
- Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite
- PMP, Prince2, or Agile/Scrum certification
- Work From Home enabled, with stable internet connection (at least 25mbps)
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