
Data-Driven Decision Maker
1 week ago
- Apply generative AI, natural language processing (NLP), and machine learning techniques to analyze large volumes of structured and unstructured business data.
- Develop AI-driven tools and prototypes that surface key trends, anomalies, and opportunities for the business.
- Design and run experiments to evaluate the effectiveness of AI models in improving decision accuracy, speed, and impact.
- Collaborate cross-functionally with teams to scope and deliver AI-powered analytics projects.
- Build and maintain AI-powered dashboards, insights engines, and predictive models that drive business outcomes.
- Communicate technical insights in a clear, concise, and impactful way to executive and non-technical audiences.
- Stay ahead of emerging AI technologies, platforms, and industry trends; make recommendations for adoption based on business value.
- Contribute to best practices and documentation around AI model interpretability, governance, and responsible AI use.
- Data analysis, business intelligence, or applied AI/ML experience preferably in a high-growth tech environment.
- A strong foundation in AI/ML concepts, with hands-on experience using tools such as OpenAI, Hugging Face, LangChain, or similar frameworks.
- Proficient in Python and SQL, with experience working with AI APIs, LLMs, or open-source AI models.
- Proven ability to translate complex technical outputs into clear business narratives and recommendations.
- Experience with visualization tools like Tableau, Power BI, or Looker.
- Experience applying AI to customer support, operations, or customer experience use cases.
- Familiarity with Customer Support metrics (CSAT/DSAT, NPS, FCR, response times, etc.).
- Comprehensive HMO package (medical and dental).
- Paid time off and paid sick leave.
- Quarterly Performance Bonus.
- Employee Assistance and Wellness Programs.
We offer a dynamic work environment that promotes collaboration, innovation, and growth. If you are passionate about AI and want to make a meaningful impact, we encourage you to apply.
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