Customer Service Liaison
4 weeks ago
About the Role
At Global flow solutions inc, we're seeking a dedicated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be the face of our brand, interacting with customers to address their inquiries and concerns.
Your Key Responsibilities
• Be the voice of our brand, answering incoming calls promptly and professionally.
• Assist customers with inquiries and provide valuable product information.
• Resolve customer complaints and offer effective solutions.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the right departments when necessary.
Sales Responsibilities
• Conduct outbound calls to introduce our exciting products and services.
• Build a robust pipeline of prospects and generate valuable leads.
• Deliver persuasive pitches that highlight product benefits.
• Qualify leads and tailor solutions to meet customer needs.
• Follow up with prospects to nurture connections and close sales.
• Collaborate with the sales team to exceed monthly targets.
• Stay informed about our products and industry trends.
What We're Looking For
We're seeking individuals with a high school diploma or equivalent and previous call center or customer service experience. Strong communication skills, problem-solving abilities, and a positive attitude are essential for success in this role.
Why Join Us?
At Global flow solutions inc, we offer opportunities for professional development and advancement in a collaborative and engaging team environment. Join us and take the next step in your career
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