Customer Relationship Specialist
2 weeks ago
Pioneer a dynamic role as a Customer Relationship Specialist with Lexie Staffing and Business Consulting in Plaridel, Bulacan.
Company OverviewWe are a leading staffing and business consulting firm dedicated to delivering exceptional results for our clients. Our mission is to provide top-notch talent solutions that drive business growth and success.
Estimated SalaryThe estimated annual salary for this position is PHP 320,000 - PHP 450,000 depending on experience.
Job DescriptionAs a Customer Relationship Specialist, you will be responsible for developing strong customer relationships through effective communication and problem-solving skills. Your primary objective will be to resolve customer queries and issues via email and chat, while also handling outbound calls to ensure seamless customer interactions.
You will be the first point of contact for customers, requiring excellent listening and interpersonal skills to understand their needs and provide helpful solutions to their problems. Your role will involve:
- Building trust and rapport with customers through empathetic communication
- Resolving customer complaints and concerns in a timely and professional manner
- Providing product or service information and recommendations to customers
- Maintaining accurate records of customer interactions and feedback
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in Microsoft Office applications, particularly Excel and Word
We offer a comprehensive benefits package, including:
- A competitive salary range (PHP 320,000 - PHP 450,000 per annum)
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
- Access to industry-leading training and resources
This role is an excellent opportunity for individuals who are passionate about customer relationships and enjoy working in a fast-paced environment. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.
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